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Complaints procedure

At Taggas ltd we are committed to providing high standards of customer service and treating customers fairly. We take all complaints seriously and aim to resolve concerns promptly, fairly, and in accordance with our regulatory obligations.

How to Make a Complaint

If you are dissatisfied with any aspect of our service, including renewable energy products, installations, finance arrangements, or customer service, please contact us:

Email: info@taggas.co.uk
Phone: 01777 700492
Post: Taggas ltd, 7 Amelia court, Retford, Notts DN22 7HJ

To help us investigate your complaint, please provide your name and contact details, customer reference number (if applicable), a description of your complaint, any supporting documents or evidence, and details of how you would like the matter resolved.

Complaint Handling Process

Acknowledgement

We will acknowledge your complaint promptly, usually within five business days of receipt.

Investigation

Your complaint will be investigated by an appropriately trained member of staff who was not directly involved in the matter where possible.

Final Response

We aim to provide our Final Response as soon as possible. Where your complaint relates to an FCA-regulated activity, we will issue our Final Response within the timescales required by the FCA's Dispute Resolution (DISP) Rules.
Our Final Response will summarise our findings, explain our decision, detail any proposed resolution, and inform you of your right to refer the matter to the Financial Ombudsman Service if you remain dissatisfied.

Financial Ombudsman Service

If you are not satisfied with our Final Response, or if we have not resolved your complaint within the applicable FCA timescales, you may be eligible to refer your complaint to the Financial Ombudsman Service free of charge.

Financial Ombudsman Service
Exchange Tower
London E14 9SR
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk

Complaints Relating to Renewable Energy

Installations
Complaints relating to installations, workmanship, system performance, or consumer protection matters will be investigated in accordance with our internal procedures and any applicable industry scheme requirements.

Record Keeping

We maintain records of all complaints and their outcomes in accordance with regulatory requirements. Complaint information is used to improve our services and customer experience.